Introduction
Hey Everyone,
It’s always very important to be aware of your personal details online, so we’re here to tell
you some important information like:
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How our website and apps (games) work
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How we work hard to keep you and your personal data protected
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What data we collect and what we do with it.
There are two types of data we can collect on you
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Personal Information, which is information that can be directly linked to you as a person.
This includes things like your name, username, email address, physical address, telephone
number, images, location information, credit card information. Whenever we collect this data
from you on our website or in our games we will let you know, we will do this by displaying a
bit of text that links to this privacy policy with information on what we do with your data. -
Non-personal information, this is information that cannot be tied back to you. Such as your
date of birth, age, non-precise geolocation such as the country or city you are in, your
gender, IP address, hardware and software, as well as what pages and actions you do on the
website and in our apps. We collect this information to help us better improve our service and
this data cannot be directly linked with you. We explain what we use this data for later in
the document.
It is important that you read and agree to this document before using our applications, website
and services as this involves your personal data. We have tried to write this document in as
clear a way as possible, if there is anything you’d like clarification on please e-mail us at
crashstudios@gmail.com
Our Website, Apps and Cookies
Computers have the ability to store information in something called a cookie. Every time you
connect to a website you send the cookies that you have for that websites, when the website
returns information it can change these cookies on your computer. When you connect we give you
a unique identification made out of numbers and letters, it means when you go from one page to
the next we can tell it’s still you!
We also use these cookies to track your recently played games, fave games and to keep you logged
in to the website. At any time your browser will let you delete your cookies and you can find
more information at www.aboutcookies.org! If you do delete your cookies we will see you as a new
user, you will also be logged out if you were logged in!
Collection and Use
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If you visit our website or download one of our products we may collect your non-personal
information from you. We may also collect personal information from your google play account,
when this happens google will show a display box informing you we are doing so. -
It’s also possible that you may want to link a social network such as facebook, twitter or
google+ to the game. At this point the social network will show a display box telling you what
we’ll have access to, informing you of the risks and asking if you want to proceed. -
If you choose to use forum features, in app chat messaging or sign up for our newsletter we
may collect any information you choose to disclose at this time as well as any messages /
posts you choose to send. This is to enable operations of these systems. A member of staff
may read your messages if they are flagged as inappropriate or against the rules, this is to
ensure the safety and security of the system for all users. -
If you choose to contact via; e-mail, contact forms or use our customer services feature
within our apps then we will record any personal information you give out at this time, we’ll
use this to help resolve your issue or as a record of your feedback to help us improve our
services and offerings. -
If you choose to make a purchase through our website / apps or games we may collect credit
card and other personal information to help us charge you. -
You may be asked within our applications if you’d like to enable push notifications, we may
collect and use personal information such as your name as well as non-personal information
such as your device’s ID in order to send these push notifications to you. -
We collect non-personal information when you access our website, apps and services. We track
specific information such as location, time you connected, information about your device such
as hardware, software and firmware as well as how you connected. We also track how you used
the application or features on the website, such as which order you visited pages or used
features, what levels you completed and how many attempts, what you purchased with currency.
We do this to see how we can improve the game and website to make it both more user friendly
but also more successful.
Third Party Advertisers and Services
To make money we use advertisers that may collect information about you. We also track your
information we third party analytics services. Specifically we use Google Analytics, Google
Firebase, Google Play, iTunes and Google AdMob. You can find Googles privacy policy here;
https://www.google.com/policies/privacy/ . You can find Apple’s privacy policy here;
http://www.apple.com/uk/legal/privacy/ . From time to time we may also use other third party
tools and advertisers whose privacy policy may vary.
Third party advertises may collect personal and non-personal information about you in order to
provide better suited advertisements. This information may include; location, content of the
website or app you are viewing, what adverts you’ve seen before and any other data it can get on
you. Advertisers may build a profile that they link to your device and use your information from
other applications and websites to service adverts within our applications.
We use third party services for analytics, you can see what we use this data for within the
“Collection and Use” section of this document.
Children
Our applications and websites are intended for a general audience of all ages, and we do not
knowingly collect or track personal information from users under 13 years old. When a user
informs us they are we will delete any personal information we have tracked and stop tracking
further information or we’ll make sure we get prior parental consent. We may collect
non-personal information, this information will be anonymous and we will not be able to tie this
information to a specific user, this is a byproduct of an anonymous system not allowing us to
distinguish between those over 13 and those under 13.
If you are a parent or guardian and are worried that we may have tracked personal information
about your child unknowingly please contact us at crashstudios@gmail.com and we will delete
any information from our system.
Our applications may include additional purchases to unlock a feature or change the play
experience in some way, this may be the case in free applications. How the payment is processed
depends on your store and account settings. If you are a parent and are concern that you can
require all purchases to require a password, to do these please see the help sites from the
company that produces your device or application store.
If you are a child between the ages of 13 and 18 and wish to make an in app purchase please get
your parents permission and seek their help.
Security
The security of your data is very important to us. We work hard to ensure that your data is
protected against loss, misuse or unauthorized access by a third party, we store your data on
our servers and with third parties such as Google Analytics and Google Firebase. However we
cannot guarantee that the measures we take, or the communications of the network will protect
your data from illegal “hackers” or third parties over the internet. No method available to us
is 100% secure.
We have a policy to not discuss what security measures we take and we cannot go into detail.
Where personal information is required or requested you’ll always be given a choice, we highly
suggest with us and with others that you always review the risk to your data against the feature
/ service you’ll gain by providing it.
Data Storage
We’ll keep a copy of your personal information for as long as need by our services or your
account is active. If you wish for us to stop tracking your data and remove your account you
can do so by contacting us at crashstudios@gmail.com , however when we remove your data we
will not be able to recover it and you may lose saved game data, this may affect your ability to
use our applications and website.
Changes to our Privacy Policy
The internet and our business is constantly evolving and it may be the case that we have to
update this document to comply with new standards, laws or protocols as well as emerging
technologies, concerns or threats. We’d recommend regularly checking this document for changes.
Your Agreement
By using our services / applications / website you agree that you understand the above and that
you agree to us tracking your information as described above. If you do not agree please do not
use our services / applications or website.